How can we help?
Short answers about your account, your membership and your money. If yours is not here, email anyro@iimagined.ai.
How do I sign in?
Go to the sign-in page and enter the email your account is under. We email a code to that address. Type it in and you are signed in.
Accounts opened by the Starter Kit or by a purchase have no password. If you made your account on the sign-up page you chose one, and if you have forgotten it the sign-in form can email you a code instead.
The button in an email from us, such as your purchase email or your Starter Kit email, signs you in once with nothing to type. If it has expired, sign in with the email it was sent to.
I paid. Where is my membership?
Right after checkout we email you a button that opens your account with All-Access already on it. You can also sign in with the email you paid with: the programs are on your dashboard.
Paid with one email and signed in with another? The purchase sits on the account for the email you paid with, so sign in with that one. To move it to a different address, email us from the address you paid with and quote the access key from your purchase email.
Receipts and billing details are in your Whop account, under the email you paid with.
How do I get the Starter Kit again?
The kit stays in your free account. Sign in and open it: each of the five files opens in the browser, and the same page has all five as one zip.
No account yet, or not sure it worked? Enter your email on the Starter Kit page. We send a 6-digit code that works for 10 minutes. Type it and your free account opens with the kit inside.
The Starter Kit email also has a button that opens the kit. It works once, for 7 days after it was sent.
Why is a lesson locked?
A free account opens the Starter Kit and the first lesson of each program. Every other lesson needs All-Access, including those of the Futures Trading bonus course.
If you have paid and a lesson is still locked, you are probably signed in with a different email from the one you paid with. Sign out, then sign in with the email you used at checkout.
How do I cancel or get a refund?
Cancel any time from your Whop account at whop.com, or by emailing us. Cancelling stops the next renewal, and you keep access until the end of the period you have paid for.
Your first All-Access payment, monthly or yearly, has a 30-day money-back guarantee. Within 30 days of joining, reply to any email from us with the word "refund", or email anyro@iimagined.ai from the address you paid with. You do not need to give a reason.
The refund goes back to your original payment method through Whop, and your access ends when it is processed. Renewal payments after the first are not refunded, except where the law requires.
How do I reach a person?
Email anyro@iimagined.ai. It goes to Anyro, who runs IImagined.
Write from the email your account is under and say what you were trying to do, so we can find your account without asking.